Returns and Refunds

At DreamDorm, we strive to provide high-quality products and excellent customer service. We understand that situations may arise where you may need to return or exchange a product. Please review our Returns and Refund Policy outlined below.

Returns: We do not offer returns or refunds for products unless they were received in a damaged condition. If you receive a damaged product, please contact us at dormofdreams@gmail.com within 3 days of receiving your order. To assist us in processing your request, please provide detailed information and supporting evidence such as photographs and unboxing videos with proof of damage at delivery of the damaged product.

Also, reach out to your college partners so that they can verify the claim. Once we have reviewed your claim and confirmed the damage, we will provide instructions for the exchange process.

Please note that we are unable to accept returns for any reason other than damage. We encourage you to carefully review product descriptions, specifications, and sizing information before making a purchase.

Cancellation of Order: If you need to cancel your order, please send an email to dormofdream@gmail.com as soon as possible. We can only process order cancellations if the items have not yet been shipped. In your cancellation email, please include your order number and the reason for cancellation. We will make every effort to accommodate your request, but please note that if your order has already been shipped, we will not be able to cancel it.

Refunds: In the case of an approved return due to damage, we will provide an exchange for the same product or a comparable alternative, based on availability.

If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer support team at dormofdream@gmail.com . We will be happy to assist you.

Please note that this Returns and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.

Thank you for choosing DreamDorm. We appreciate your understanding and cooperation.